At Heritage Hat Company, your satisfaction is our top priority. From high-quality Hats to reliable delivery, we strive for excellence every step of the way.
Shipping Policy
- Processing Time: Orders are typically processed within 1-3 business days. You’ll receive a confirmation email with tracking information once your order ships.
- Delivery Partners: We ship via trusted carriers to ensure your order arrives safely and on time. Shipping times may vary based on your location.
- Pre-Order Items: If your order includes pre-order items, we’ll ship your full order once all items are in stock.
- International Shipping: Duties, taxes, or additional fees may apply for international shipments, as determined by your local customs office.
- Address Changes: Once an order is placed, we are unable to modify the shipping address. Please double-check your details before submitting your order.
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Shipping Pricing: Shipping fees are determined by the total weight, quantity of hats, and the selected shipping method (e.g., standard or express delivery).
Returns & Exchanges
We want you to love your hat! If you’re not completely satisfied, we offer a hassle-free return and exchange process.
- Exchanges: If your product doesn’t fit or meet your expectations, we’ll gladly provide an exchange within 30 days of delivery.
- Returns: Unused items can be returned within 30 days for a full refund. If your product is used, our team will work with you to address any concerns and find a solution.
- How to Start a Return or Exchange: Contact our customer experience team via email or live chat to initiate the process. Once approved, we’ll provide you with detailed return instructions.
Additional Notes
- Refunds apply to the product price only and do not include shipping fees.
- Customers must work with our team to resolve any issues before a refund is issued.
- This policy applies to purchases made after January 19, 2025. For earlier purchases, please contact us directly for assistance.
For further assistance, our friendly customer experience team is always here to help. Please reach out via info@heritagehats.co